Privacy Policy

At Cranesbill Nursery we take your privacy very seriously and we protect your data in line with the government General Data Protection Regulations (GDPR) legislation which was out in 2018.

When placing an order, you will be asked for the following so we can successfully provide the service requested

– Name
– Address
– Telephone Number
– Email Address
– Card Details

We do not share your information with any third party, other than for the purpose of fulfilling your order/taking payment.

Our website uses the Stripe and orders taken over the phone are processed via Worldpay. Both are widely used secure payment systems and payments are processed through a secure encrypted server.

Your Name, Address, Phone Number and Email details are passed to our couriers for the purpose of processing your order and providing you with their parcel tracking service.

If you have requested a free guide and opted in to our marketing newsletter you may receive occasional news, tips and offers from us. These will be no more than weekly in occurrence. Should you wish to unsubscribe from these, you can do so via the link at the foot of said emails, or by contacting us directly by emailing [email protected].

Right of Restricted Processing & Right of Erasure

Unsubscribing from our newsletter does not delete your data from our database it simply means we will no longer send you our newsletter. This is your right of ‘restricted processing’
Should you wish to invoke your ‘right of erasure’ please email the nursery directly. We will then fully remove all your details from our database within 30 days of your request.
If you have placed an order within the last 12months this may affect your plant guarantee. If you place another order after your right of erasure request has been granted you will be agreeing for us to hold your data again.